The Customer Service Excellence Course

Equip your team with the skills they need to deliver exceptional customer experiences every day. This course is ideal for new starters, long standing team members and managers who are working in customer facing roles across financial services, retail and hospitality.

The modules include the following:

  • Foundations: understand why delivering great customer service is essential for your role, career development and future opportunities. Also gain an insight into the importance of taking individual responsibility and how to do this. 
  • The 7 Pillars of Exceptional Customer Service: learn the 7 pillars of Exceptional Customer Service which will enable you to deliver fantastic customer experiences every day. 
  • The Communication Workshop: a practical guide to communicating effectively and empathetically with customers over the phone, face to face and via email. 
  • Compliant Handling Techniques: learn intermediate skills for recording, investigating and resolving complaints effectively. 
  • Bring Your Best Every Day: understand how to perform at a high level every day in relation to productivity and quality. 

Course Details

Download the course brochure for more information.

Bespoke Learning Solutions

We can create tailored learning solutions and pathways for corporate front line teams across retail, financial services, hospitality and public sector bodies.

To find out more about one of courses, email us at