Academy

The Experience Academy

Wouldn’t it be amazing to have the stress and hassle of staff training completely outsourced to a trusted and reliable company? How great would it be to know your teams are being equipped to deliver outstanding customer experiences.

That’s where The Experience Academy comes in – let us take away all the stress of staff training!

What’s It All About?

The Experience Academy is an E-learning platform providing on-demand skills-based training for your staff.

It’s simple; you pay a monthly fee and we provide monthly training.

Say goodbye to one-off training days, expensive trainers and little impact on your staff. There is a new way to support your employee’s development and it starts right here!  

By joining The Experience Academy, you’ll be able to: 

Develop Your Employees

Train your workforce to provide exceptional customer experiences. 

Improve Customer Experience

Staff will learn practical steps and behaviours to improve their skills resulting in better customer experiences. 

Build a Customer-Centric Organisation

Receive leadership content to Implement measures, policy and best practice to become a truly customer focussed company.

Testimonial

The trainer led a realistic and engaging session with practical tips on how to perform and improve.

Concierge Staff – The Atlas Building London

The CX Success Framework

The Experience Academy focusses on a four-part framework that guides all content and resources which you can access by signing up.  

What’s Included

By joining The Experience Academy you’ll gain instant access to a wide range of online courses and resources designed to upskill your workforce. The content will be updated with new courses and resources every month.

What Topics Are Covered In The Experience Academy?

We focus on off a range of areas all designed to equip your organisation to produce high quality customer experiences. 

Here is a list of just some of them: 

Professional Communication

  • Telephone communication
  • Online communication
  • Email excellence
  • Dealing with challenging customers

Professional Skills & Development

  • Effective time management
  • Time mapping
  • Time blocking
  • Service excellence
  • Effective meetings

Complaint Handling

  • The four stage approach
  • Investigating complaints
  • Delivering outcomes
  • Compensating customers

Building a Customer Centric Organisation

  • Customer feedback
  • Quality assurance
  • Wellbeing at work
  • Customer experience improvement
  • Measuring customer experience
  • Customer centric leadership
  • Vision and values
  • Creating a customer centric culture

Get On The List

Join the waitlist today for an exclusive offer once enrolment opens.