Excellence without compromise.
How you treat your customers can be a huge game changer for small business owners. Creating a memorable, valuable and faultless customer experience (CX) can lead to more customer acquisition and loyalty. In this blog post, I’ll set out 3 practical ways you can upgrade your CX in a few simple steps. Focus on Reviews …
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The UK Customer Satisfaction index (UKCSI) The UKCSI is a report conducted by The Institute of Customer Service twice a year. The report is based on a survey of around 10,000 U.K customers who provide a customer satisfaction score to different companies across 13 industries. The scores are based on various metrics such as employee …
Continue reading "Here’s what makes or breaks satisfaction for the modern-day customer"
Performance Specialist The Experience Blog is committed to bringing you quality interviews from a range of industries covering off different aspects of customer experience. For this post, I interviewed Geoff Greenwood FCCA MBA Msc who is a performance specialist with a long career working at Neuro-Performance. During this spotlight interview we cover off: How Neuro-Performance …
A complaint refers to a person expressing dissatisfaction about a company’s actions or inaction. These can range from minor to severe and come in various shapes and sizes. Complaints should never be taken personally but should rather be dealt with professionally. Often a customer has a valid reason to complain, but sometimes their reasons may seem …
I spent seven long years working in professional complaint handling in one of Canary Wharf’s lavish glass buildings. You know the ones that kiss the grey London skyline and shimmer on those rare summer days? During my time there, I worked tirelessly to investigate and resolve a wide range of complaints. I also built up …
I recently searched the internet to find a simple definition of customer experience management and failed miserably. I found helpful definitions, but they seemed a little over complicated. Here is my attempt at defining the term: The processes, software and strategies adopted by an organisation to accomplish excellent customer experiences. There are several elements that …
It’s All About Culture Before transitioning into entrepreneurship, I worked at two major corporate companies. I remember plucking up lots of courage to share any ideas in meetings. On many occasions, I simply wouldn’t share anything because of fear, anxiety and a lack of confidence. Here’s the thing, the best ideas come from both senior …
The Struggle Is Real Customer facing roles can be extremely exhausting, hard work and frustrating at times. Customer facing teams are in constant demand and under a considerable amount of pressure every day. COVID19 has added an extra layer of pressure as customers face challenging circumstances, reduced household incomes and a general feeling of uncertainty. …
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Small Tweaks = Big Peaks If you’re a team leader who wants your team to be number one, it’s important to focus on customer experience (CX). Equally, if you’re a small business owner who desires to grow into a new level of success read on for some business changing tips! Improving customer experience doesn’t always …
Continue reading "7 Quick Tips To Improve Customer Experience"
To celebrate the launch of my brand-new blog, I’ve put together an exclusive list of customer experience (CX) quick tips. If you’re ready to improve customer experience in your company but are pressed for time, this blog is just for you! I’ve divided the blog into 5 sections and will list 20 tips under each …