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Providing excellent customer service can be the difference between retaining customers and losing them to a competitor. To ensure that your employees are equipped with the necessary skills and knowledge, customer service, training is essential. In this blog post, we’ll discuss the 8 best topics to include in your customer service training program. Topic 1: …
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It’s All About Culture Before transitioning into entrepreneurship, I worked at two major corporate companies. I remember plucking up lots of courage to share any ideas in meetings. On many occasions, I simply wouldn’t share anything because of fear, anxiety and a lack of confidence. Here’s the thing, the best ideas come from both senior …
To celebrate the launch of my brand-new blog, I’ve put together an exclusive list of customer experience (CX) quick tips. If you’re ready to improve customer experience in your company but are pressed for time, this blog is just for you! I’ve divided the blog into 5 sections and will list 20 tips under each …
Manage The Call Frustrated callers can come in many different shapes and sizes. Some may be angry about the service your company provided or some may just be having a bad day. Regardless of where the frustrations come from, there are specific things you can do to manage the call and keep your peace. Here …
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Your Customers More than ever before, customers are looking for companies that will show them empathy and understanding. People are craving compassionate solutions from their product or service providers. Let’s face it, it’s been a rough time recently with a global pandemic, political unrest and let's not forget homeschooling! So, what does it actually mean …
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