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Manage The Call Frustrated callers can come in many different shapes and sizes. Some may be angry about the service your company provided or some may just be having a bad day. Regardless of where the frustrations come from, there are specific things you can do to manage the call and keep your peace. Here …
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Arise From The COVID Ashes The global pandemic has indeed cast a dark shadow over the world causing heartache, loss and distress. However, when disaster strikes there is often an opportunity for innovation, growth and new strategies. Organisations have a window of opportunity to arise from the COVID ashes into a business that is focused …
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Your Customers More than ever before, customers are looking for companies that will show them empathy and understanding. People are craving compassionate solutions from their product or service providers. Let’s face it, it’s been a rough time recently with a global pandemic, political unrest and let's not forget homeschooling! So, what does it actually mean …
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