The 6 Benefits of Investing in Customer Experience Training for Your Frontline Staff

Providing an exceptional customer experience has become a key differentiator for companies looking to thrive. As customers increasingly expect personalised and memorable interactions, investing in customer experience training for your employees has become an essential. This blog post explores the numerous benefits of such training and highlights why it's a wise investment for organisations looking …

The Importance of Employee Buy-In When Building a Customer-Centric Organisation

In today's competitive business landscape, customer satisfaction and loyalty are paramount to the success of any company. As organisations strive to create exceptional customer experiences (CX), they must recognise the crucial role that employee buy-in plays in building a truly customer-centric organisation. When employees are fully engaged and aligned with the goal of delivering exceptional …

Six Ways to Build a Customer Centric Organisation 

Define Your Customer The first step in building a customer-centric organisation is to define your customer. This involves understanding their needs, preferences and behaviours. It’s crucial to segment your customer base and develop customer personas that will guide the decision-making processes. Customer research and feedback can help you to understand your customers better including their …

How to Create a Customer Service Training Program for Remote Teams

With the rise of remote work, creating an effective customer service training program for remote teams has become a new priority. Providing your remote employees with the right tools, skills, and knowledge will help them deliver exceptional customer experiences (CX), improve customer satisfaction, and ultimately drive business growth. Here are some steps you can take …

How to Create a Successful Customer Service Training Program

Customer service is a critical aspect of any business. It is the frontline of engagement with customers and has a significant impact on a company's reputation and success. A well-designed customer service training program can equip employees with the skills and knowledge they need to provide exceptional customer experiences.  In this blog post, we'll discuss …

5 Essential Customer Service Training Topics for New Hires Within Customer Facing Roles

Providing an exceptional level of customer service helps to build a positive reputation and can significantly impact a company's success. Saying this, there are many industries where a high turnover rate for frontline staff is common. This means there are constantly new people joining teams who need the right training enabling them to deliver great …

Going Above and Beyond: How Customer Service Coaching Can Help Your Organisation to Stand Out in a Competitive Market

In today's highly competitive market, it's more important than ever for organisations to stand out from the crowd. One way to do this is by providing an exceptional level of customer service. But how do you ensure your employees are delivering the kind of service that goes above and beyond? The answer is simple, Customer …

Why Customer Service Training is Crucial for Corporate Success

The ability to provide an exceptional level of customer service is a crucial element for any organisation. Today's market is highly competitive, with a recent PWC study showing around 75% of customers are willing to pay more for a positive customer experience. A huge part of customer experiences is down to frontline employees who usually …

Rachel Williams Named a Top 25 CX Influencer & a Top 10 CXM Contributor

I am thrilled to announce that I have been named as a Top 25 CX Influencer for 2023 and a Top 10 Contributor to Customer Experience Magazine (CXM) for 2022! It’s truly an honour to receive these accolades and to be recognised for my contributions to the customer experience industry. As a Customer Experience (CX) Fonder and Influencer, I …

7 Complaint Handling Tips for Digital & Traditional Banks 

Dear Reader, Here at The Experience Corporation, we are passionate about effective complaint handling. We understand that sometimes things go wrong and that’s OK – what’s most important is how things are put right. I have carefully put together a summary of the most recent data in relation to banking and credit complaints. Following this, …