Excellence without compromise.
I recently searched the internet to find a simple definition of customer experience management and failed miserably. I found helpful definitions, but they seemed a little over complicated. Here is my attempt at defining the term: The processes, software and strategies adopted by an organisation to accomplish excellent customer experiences. There are several elements that …
Ralph Lauren Leads a Digital CX Transformation An article was recently published reporting on Ralph Lauren’s digital transformation. The company has focused on elevating customer experience (CX) by improving it’s online presence and leaning into innovation. As a result, Ralph Lauren reported a 52% acceleration in digital sales, increased customer acquisition and have ranked number 5 on Gartner’s top …
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It’s All About Culture Before transitioning into entrepreneurship, I worked at two major corporate companies. I remember plucking up lots of courage to share any ideas in meetings. On many occasions, I simply wouldn’t share anything because of fear, anxiety and a lack of confidence. Here’s the thing, the best ideas come from both senior …
What is a Customer Feedback Funnel (CFF)? We’ve all heard of a sales funnel, right? But what about a Customer Feedback Funnel? Have you ever heard of the term? I actually coined the phrase myself to describe the process of acquiring customer feedback through automated systems and surveys. A CFF is simply the route that …
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Hello! Welcome to my brand-new company blog. I’m delighted you’re here and hope to add value to your busy day! Let me start by introducing myself…. My name is Rachel and I’m the Founder of The Experience Corporation. We provide skills based and practical training for corporate professionals across various industries. We specialise in customer …
Small Tweaks = Big Peaks If you’re a team leader who wants your team to be number one, it’s important to focus on customer experience (CX). Equally, if you’re a small business owner who desires to grow into a new level of success read on for some business changing tips! Improving customer experience doesn’t always …
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To celebrate the launch of my brand-new blog, I’ve put together an exclusive list of customer experience (CX) quick tips. If you’re ready to improve customer experience in your company but are pressed for time, this blog is just for you! I’ve divided the blog into 5 sections and will list 20 tips under each …