Spotlight Interview With Georgia Lennard Co – Founder Of Beyond Balance: Going The Extra Mile

I'm super excited to have interviewed Georgia Lennard for this blog post. Georgia runs a health and fitness business with her husband Simon. Together, the couple provide exceptional customer experiences for their clients. Read on to find how Georgia goes above and beyond for her customers and uncover her future plans to continuously improve her …

Spotlight Interview With Geoff Greenwood Performance Specialist: The Pursuit of Excellence

Performance Specialist  The Experience Blog is committed to bringing you quality interviews from a range of industries covering off different aspects of customer experience. For this post, I interviewed Geoff Greenwood FCCA MBA Msc who is a performance specialist with a long career working at Neuro-Performance. During this spotlight interview we cover off: How Neuro-Performance …

Spotlight Interview With Pascal Haider CEO of RIX Rewards: Creating Magic Brand Moments

Magic Brand Moments  An important part of The Experience Blog is highlighting the great work and thoughts of senior CX professionals, Founders, Managers and CEO’s. I’m so excited to share this post with you as it’s the first of many Spotlight Interviews coming up! Pascal Haider is the CEO of RIX Rewards. Experienced manager, passionate …

What Is Customer Experience Management?

I recently searched the internet to find a simple definition of customer experience management and failed miserably. I found helpful definitions, but they seemed a little over complicated. Here is my attempt at defining the term: The processes, software and strategies adopted by an organisation to accomplish excellent customer experiences.  There are several elements that …

Key Lessons From Ralph Lauren’s Digital Customer Experience Shift

Ralph Lauren Leads a Digital CX Transformation  An article was recently published reporting on Ralph Lauren’s digital transformation. The company has focused on elevating customer experience (CX) by improving it’s online presence and leaning into innovation.  As a result, Ralph Lauren reported a 52% acceleration in digital sales, increased customer acquisition and have ranked number 5 on Gartner’s top …

How To Create Inclusive Team Meetings For Traditional And Hybrid Work Environments

It’s All About Culture  Before transitioning into entrepreneurship, I worked at two major corporate companies. I remember plucking up lots of courage to share any ideas in meetings. On many occasions, I simply wouldn’t share anything because of fear, anxiety and a lack of confidence.  Here’s the thing, the best ideas come from both senior …

101 Ways To Improve Customer Experience: Quick Tips For Busy Entrepreneurs, Team Leaders And Senior Executives

To celebrate the launch of my brand-new blog, I’ve put together an exclusive list of customer experience (CX) quick tips. If you’re ready to improve customer experience in your company but are pressed for time, this blog is just for you!  I’ve divided the blog into 5 sections and will list 20 tips under each …