Excellence without compromise.
To celebrate the launch of my brand-new blog, I’ve put together an exclusive list of customer experience (CX) quick tips. If you’re ready to improve customer experience in your company but are pressed for time, this blog is just for you! I’ve divided the blog into 5 sections and will list 20 tips under each …
Manage The Call Frustrated callers can come in many different shapes and sizes. Some may be angry about the service your company provided or some may just be having a bad day. Regardless of where the frustrations come from, there are specific things you can do to manage the call and keep your peace. Here …
Continue reading "Quick Tips For Dealing With Frustrated Customer Over The Phone"
Arise From The COVID Ashes The global pandemic has indeed cast a dark shadow over the world causing heartache, loss and distress. However, when disaster strikes there is often an opportunity for innovation, growth and new strategies. Organisations have a window of opportunity to arise from the COVID ashes into a business that is focused …
Continue reading "How To Implement A Powerful Customer Experience Strategy"
Your Customers More than ever before, customers are looking for companies that will show them empathy and understanding. People are craving compassionate solutions from their product or service providers. Let’s face it, it’s been a rough time recently with a global pandemic, political unrest and let's not forget homeschooling! So, what does it actually mean …
Continue reading "A Practical Guide On How To Show Empathy To Your Customers"