101 Ways To Improve Customer Experience: Quick Tips For Busy Entrepreneurs, Team Leaders And Senior Executives

To celebrate the launch of my brand-new blog, I’ve put together an exclusive list of customer experience (CX) quick tips. If you’re ready to improve customer experience in your company but are pressed for time, this blog is just for you!  I’ve divided the blog into 5 sections and will list 20 tips under each …

How To Implement A Powerful Customer Experience Strategy

Arise From The COVID Ashes The global pandemic has indeed cast a dark shadow over the world causing heartache, loss and distress. However, when disaster strikes there is often an opportunity for innovation, growth and new strategies.  Organisations have a window of opportunity to arise from the COVID ashes into a business that is focused …

A Practical Guide On How To Show Empathy To Your Customers

Your Customers More than ever before, customers are looking for companies that will show them empathy and understanding. People are craving compassionate solutions from their product or service providers. Let’s face it, it’s been a rough time recently with a global pandemic, political unrest and let's not forget homeschooling!  So, what does it actually mean …