Excellence without compromise.
Small Tweaks = Big Peaks If you’re a team leader who wants your team to be number one, it’s important to focus on customer experience (CX). Equally, if you’re a small business owner who desires to grow into a new level of success read on for some business changing tips! Improving customer experience doesn’t always …
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The Stewardship Of Time We all want more time in the day to get things done right? Here's the truth......we don’t actually need more time. We just need to become better with the time we have. In fact, we need to become master stewards of our time. Here is a useful definition of stewardship: “someone’s stewardship …
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To celebrate the launch of my brand-new blog, I’ve put together an exclusive list of customer experience (CX) quick tips. If you’re ready to improve customer experience in your company but are pressed for time, this blog is just for you! I’ve divided the blog into 5 sections and will list 20 tips under each …
Manage The Call Frustrated callers can come in many different shapes and sizes. Some may be angry about the service your company provided or some may just be having a bad day. Regardless of where the frustrations come from, there are specific things you can do to manage the call and keep your peace. Here …
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Arise From The COVID Ashes The global pandemic has indeed cast a dark shadow over the world causing heartache, loss and distress. However, when disaster strikes there is often an opportunity for innovation, growth and new strategies. Organisations have a window of opportunity to arise from the COVID ashes into a business that is focused …
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Your Customers More than ever before, customers are looking for companies that will show them empathy and understanding. People are craving compassionate solutions from their product or service providers. Let’s face it, it’s been a rough time recently with a global pandemic, political unrest and let's not forget homeschooling! So, what does it actually mean …
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