3 Ways To Improve Inbound Customer Calls For Call Center Teams

Call centre teams are the unsung heroes of many large corporations. They are on the frontline providing helpful advice, taking the heat from frustrated customers and dealing with complaints. Here are three quick ways you can help your teams to improve their phone calls and the overall customer experience they are delivering.  Smile  Have you …

Five Ways to Improve the Patient Experience Within Large Healthcare Organisations

Working With NHS Wales Here at The Experience Corporation we recently did some work with the National Health Service (NHS) Wales. We created a  number of training resources for Senior staff to use in relation to organisational service improvement. I really enjoyed the project and learnt a lot about improving patient experiences. Following on from …

How To Improve Customer Experience for Small Business Owners

How you treat your customers can be a huge game changer for small business owners. Creating a memorable, valuable and faultless customer experience (CX) can lead to more customer acquisition and loyalty. In this blog post, I’ll set out 3 practical ways you can upgrade your CX in a few simple steps.  Focus on Reviews  …

Spotlight Interview With Georgia Lennard Co – Founder Of Beyond Balance: Going The Extra Mile

I'm super excited to have interviewed Georgia Lennard for this blog post. Georgia runs a health and fitness business with her husband Simon. Together, the couple provide exceptional customer experiences for their clients. Read on to find how Georgia goes above and beyond for her customers and uncover her future plans to continuously improve her …

Here’s what makes or breaks satisfaction for the modern-day customer

The UK Customer Satisfaction index (UKCSI) The UKCSI is a report conducted by The Institute of Customer Service twice a year. The report is based on a survey of around 10,000 U.K customers who provide a customer satisfaction score to different companies across 13 industries. The scores are based on various metrics such as employee …

Spotlight Interview With Geoff Greenwood Performance Specialist: The Pursuit of Excellence

Performance Specialist  The Experience Blog is committed to bringing you quality interviews from a range of industries covering off different aspects of customer experience. For this post, I interviewed Geoff Greenwood FCCA MBA Msc who is a performance specialist with a long career working at Neuro-Performance. During this spotlight interview we cover off: How Neuro-Performance …

Spotlight Interview With Pascal Haider CEO of RIX Rewards: Creating Magic Brand Moments

Magic Brand Moments  An important part of The Experience Blog is highlighting the great work and thoughts of senior CX professionals, Founders, Managers and CEO’s. I’m so excited to share this post with you as it’s the first of many Spotlight Interviews coming up! Pascal Haider is the CEO of RIX Rewards. Experienced manager, passionate …