Excellence without compromise.
Providing excellent customer service can be the difference between retaining customers and losing them to a competitor. To ensure that your employees are equipped with the necessary skills and knowledge, customer service, training is essential. In this blog post, we’ll discuss the 8 best topics to include in your customer service training program. Topic 1: …
Continue reading "Customer Service Excellence: The 8 Best Topics to Put in Your Staff Training "
In today's highly competitive market, it's more important than ever for organisations to stand out from the crowd. One way to do this is by providing an exceptional level of customer service. But how do you ensure your employees are delivering the kind of service that goes above and beyond? The answer is simple, Customer …
When spending money on training and developing staff, one of the main goals of a company is to maximise their Return on Investment (ROI). A key way to achieve this is by investing in good quality training especially in the area of customer service. By improving your teams' customer service skills, you can increase sales, …
The ability to provide an exceptional level of customer service is a crucial element for any organisation. Today's market is highly competitive, with a recent PWC study showing around 75% of customers are willing to pay more for a positive customer experience. A huge part of customer experiences is down to frontline employees who usually …
Continue reading "Why Customer Service Training is Crucial for Corporate Success"
I am thrilled to announce that I have been named as a Top 25 CX Influencer for 2023 and a Top 10 Contributor to Customer Experience Magazine (CXM) for 2022! It’s truly an honour to receive these accolades and to be recognised for my contributions to the customer experience industry. As a Customer Experience (CX) Fonder and Influencer, I …
Continue reading "Rachel Williams Named a Top 25 CX Influencer & a Top 10 CXM Contributor"
Dear Reader, Here at The Experience Corporation, we are passionate about effective complaint handling. We understand that sometimes things go wrong and that’s OK – what’s most important is how things are put right. I have carefully put together a summary of the most recent data in relation to banking and credit complaints. Following this, …
Continue reading "7 Complaint Handling Tips for Digital & Traditional Banks "
Call centre teams are the unsung heroes of many large corporations. They are on the frontline providing helpful advice, taking the heat from frustrated customers and dealing with complaints. Here are three quick ways you can help your teams to improve their phone calls and the overall customer experience they are delivering. Smile Have you …
Continue reading "3 Ways To Improve Inbound Customer Calls For Call Center Teams"
How you treat your employees or contracted workers will determine whether or not they stay with your company. If you treat people with respect, dignity and gratitude they are far more likely to perform at a high level. However, if employees feel mistreated and undervalued, they are likely to move on swiftly to work somewhere …
Working With NHS Wales Here at The Experience Corporation we recently did some work with the National Health Service (NHS) Wales. We created a number of training resources for Senior staff to use in relation to organisational service improvement. I really enjoyed the project and learnt a lot about improving patient experiences. Following on from …
Continue reading "Five Ways to Improve the Patient Experience Within Large Healthcare Organisations"
How you treat your customers can be a huge game changer for small business owners. Creating a memorable, valuable and faultless customer experience (CX) can lead to more customer acquisition and loyalty. In this blog post, I’ll set out 3 practical ways you can upgrade your CX in a few simple steps. Focus on Reviews …
Continue reading "How To Improve Customer Experience for Small Business Owners"