The ability to provide an exceptional level of customer service is a crucial element for any organisation. Today’s market is highly competitive, with a recent PWC study showing around 75% of customers are willing to pay more for a positive customer experience. A huge part of customer experiences is down to frontline employees who usually spend the most time with your customers.
What does this suggest? In my opinion, it’s really important that businesses prioritise customer service training for their employees. The training should be online (accessible), practical and relevant for both new starters and long standing team members.
The benefits of customer service training include improved customer satisfaction, stronger loyalty, increased employee engagement and a better organisational reputation. Let’s take a closer look at these benefits:
Improved Customer Satisfaction and Loyalty
Well-trained employees can provide exceptional customer service. This leads to a higher level of customer satisfaction and ultimately loyalty. Satisfied customers are far more likely to recommend your company to others, resulting in increased sales and revenue.
Enhanced Employee Engagement and Retention
Providing employees with training and development opportunities is a vital part of keeping them engaged and motivated. Employees who feel valued are more likely to stay with your company, reducing turnover and associated costs.
Providing excellent customer experiences leads to increased customer loyalty which, in turn, leads to increased revenue. This is because when you treat your customers in the right way they are likely to stick with your company and will choose you over and over again. Retaining customers is a cost-effective way to grow your organisation’s revenue.
Cultivating an Awesome Reputation
Companies who have staff that can provide excellent customer service tend to have a better reputation in the market. Customers are more likely to recommend a company that provides good service, leading to increased brand recognition and positive word-of-mouth marketing.
How We Can Help
We are releasing our latest course called:
The Customer Service Excellence Course: Modern Customer Service Training for a Changing World.
The course is designed to be a training and coaching resource for corporate organisations across retail, hospitality, financial services and more.
Get in touch to book a Discovery Meeting to see how we can help your frontline teams to shine with our course.
You can also send us an email using the following address:
Alternatively, send me a message on LinkedIn.